City Wide Door & Hardware

After losing a key for a Bobrick TP dispenser, I was given City Wide's info to order a new one. David was polite and helpful and as soon as I provided the item number, he placed the order for me. He got back to me a few hours later and said the keys would be sent to his office. When I told him pick-up would not be possible, he offered to mail the keys to my location since they were so small and a courier wouldn't make sense. The correct keys arrived very quickly. Thank you so much David! :)

they duplicated t...

they duplicated the key for me. but it does not work. it can lock the door and cannot unlock the door. I talked to them. but they refuse to fix the problem. I have to buy another key. really bad service.

I echo jcpais' co...

I echo jcpais' comment. I have submitted my suite key replacement to them 5 business days ago, no response no nothing. Wrote them another email and will probably make another phone call to them next week.

How long should i...

How long should it take to order a duplicate key? A few minutes, a few hours or a few weeks, say no more than two. Well, I ordered and paid for one key and it these wonderful people 2 attempts and 2 weeks to deliver. It was such an exhilirating experience that I don't care to repeat it ever. So beware, where you get your keys cut.