Brutal service, if waiting for an hour and getting cold food is your thing, than this is the restaurant for you. The people seating you are rude, the service brutaly slow, but we almost got a smile from the waitress.
This restaurant is the prime example of why the government should not include tips on your food bills like they want.
Terrible Service.
Initially we were told that the aproximate wait time would be "about 5 minutes" by the seater. While we waited not only did the staff yell back and forth across the restaurant and turn away a party the restaurant had lost the reservation for but about twenty-five minutes later (after the seater had walked away) another staff member gave our table away!!
We walked out.
I ordered the "Hell Kitchen's Chicken" And oh...
I ordered the "Hell Kitchen's Chicken" And oh yeah the dinner was definitely a hell:
1) Waited for 1 hour and 10 mins for main course
2) Oh wait, my starter of a Small Nacho was brought in along with my main course...why is that?!
3) Worst of all, the bill was brought to us 5 minutes after the main course was brought...once again what is the meaning of that?!
4) No explanation whatsoever why the main course was late
5) no explanation whatsoever why they took 1 hour and 10 mins to bring in my small appetizer
6) No apologise whatsoever (Mind you guys I was the only person on my table to order a starter)
7) The waiter acted like he doesn't care. ie. avoiding eye contact
8) No discount or a complimentary desert to make up for the long one-hour wait we went through.
The initial service was good. Then came the food. The server brought 3 heavy dishes out together. They slipped out of her hands. The burger went into the pasta. She quickly took everything away (it could have been corrected at the table had she have asked the customer), she did not clean up the mess until asked and then used our napkins to clean up which were not replaced. Finally, we all got our meals except for my daughter who waited and waited and waited for a replacement burger. We were all finished our meals and then her burger arrived with a frozen bun. We asked to speak to the manager. Unfortunately, that was who we were dealing with already. She offered to give us the burger meal at no charge. Well it was a Tuesday and kids eat free regardless. This is the second terrible experience we have had at the Cambridge facility. In talking to others customers, I find we all have similar stories. It is too bad. You spoiled my daughters birthday dinner and when this was pointed out all we got was an arguement from the manager. No Happy Birthday song, no treasure box, and the worst service I have ever experienced! TERRIBLE ..............
