We have been going to Taylor since our dog was a puppy. We have never had a single problem. We work shift work and these guys are open 24/7 for our dog. Each and every person there is friendly and compassionate. We have also used their training classes, with Julie. She's absolutely brilliant. After working with a very negative trainer, it was refreshing to work with an organization with such a deep level of understanding and compassion for both us and our dog.